WDC Apostille & Legalization Services shall not be responsible for theft, loss or damage of documents nor for delays with authentication/legalization/apostille of documents, due to circumstances or causes beyond its control, nor does it assume any responsibility whatsoever for injury, damage, loss, accident or delay to any person or property which shall arise due to causes beyond its control and not occasioned by its fault nor due to any act of negligence of any other party, war, strike, civil turmoil, riots, fire, acts of any government agency thereof, failure of transportation communication, or acts of God. The client expressly acknowledges that the decision to authenticate/legalize/apostille a document is a decision of the country to which the application is made, and as such is outside the control of WDC Apostille & Legalization Services. We disclaim any liability for losses, damages, forfeitures of deposit or expenses, damages of any kind whatsoever incurred by the client in the event the document or service applied for is denied or not obtained within a stated time period. The authentication/legalization/apostille of a document is subject to terms and conditions stated herein. Client acknowledges that the responsibility for the accuracy of the information contained in the application documents is solely that of the client, and WDC Apostille & Legalization Services disclaims any responsibility therefore. We also disclaim any liability or responsibility if the foreign embassy, consulate, mission or another government agency makes a mistake in the client's documents.
We make every effort to provide the most updated and accurate information regarding current authentication/legalization/apostille requirements. All effort is provided to secure the prompt completion of every request. Document authentication/legalization/apostille is subject to government changes without notice so we do not assume responsibility for the accuracy of the information provided. Client's document request(s) authorize WDC Apostille & Legalization Services to act and to perform as the agent in the procurement of the services without liability. As the decision to authenticate/legalize/apostille is entirely up to the discretion of the issuing embassy, consulate, mission or another government agency, we do not guarantee approval.
By submitting documents to us and making payment for our services, client understands that WDC Apostille & Legalization Services is not any embassy, consulate, mission or another government agency and expressly agrees to all the Terms and Conditions explained herein or elsewhere on our website.
Refund/Cancellation Policy
Service and shipping fees will be charged once processing is started, even if the request is denied by the embassy, consulate, mission or any official government representative or cancelled by the client or higher authority. Embassy consular fees may be refunded in whole or in part depending on the policy of the applicable country.
Please keep in mind that US Department of State and majority embassies do not refund paid official consular fees!
Charges, including any additional charges, are the responsibility of the client or his/her representative, are due and payable immediately, may be collected without notice, and may not be refunded except as stated herein.
Client may be eligible for a refund of their payment, less a cancellation fee (or service charge) of 55.00 USD, subject to the following conditions:
- The client must notify WDC Apostille & Legalization Services that he/she wants to cancel the application within 24 hours of initiating the service request.
- No work has been performed on the authentication/legalization/apostille file by any WDC Apostille & Legalization Services representative.
If any of the above conditions cannot be met, then no refunds shall be made if the services were fully completed by WDC Apostille & Legalization Services. Alternatively, depending on the stage of document processing, we may issue the client a credit for the balance of the resultant payment. This credit is non-transferable and can be applied against the cost of any future document applications with us for a period of 12 months from the date of the credit.
Personal Information
WDC Apostille & Legalization Services does not gather any personal information about the users of this website unless voluntarily provided to us (example: the user sends us an e-mail and/or makes a call). If you choose to provide us with personal information (via e-mail, phone call or mail), we will only use the information provided by you to respond to your query or to help us perform the service you have initiated. We retain the information only for the length of time necessary to fulfill the purpose for which it was collected, and use that information only for the purpose for which you provided it. Information submitted via our website is not sold or distributed to any third-party organizations or individuals.
Even though we accept credit cards, we do so via our arrangement with PayPal who provides secure credit card processing on its website. We do not see/store any client credit card information. Thus, we shall not be responsible for unauthorized access of any third-party to client credit card information and hereby disclaim any liability whatsoever.
If you need to see our Terms and Conditions in Canada, please go to this link.
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